People’s Pension Trust Ghana Limited has held its final client interaction event for 2019 to climax the various customer focused events it held in the course of the year. This event was an off shot of its quarterly Client Interaction Day Program where all office staff, from the CEO to the driver pair up with the field executives and touch base with both new and existing clients.
The objective is to access the customers’ experience with the company thus far, their needs, as well as take suggestions to better improve our products to suit those needs.
The final event, however, was held at the premises of People’s Pension Trust and had representatives from partner institutions in the pension set-up as speakers and discussants. They included our custodian bank-Stanchart, our fund manager-Databank, our regulator-The National Pensions Regulatory Authority (NPRA) and our strategic partner-StarMicro Insurance who manage the unique life insurance cover that all PPT Clients enjoy as members of the scheme.
CEO of People’s Pension Trust, Samuel Waterberg speaking on the purpose for the event was full of gratitude to the clients for keeping faith with the company, especially in the wake of the financial sector clean-up and the attendant skepticism and mistrust in financial products by majority of Ghanaians.
He also enumerated on the notable innovations, product restructuring strategies and achievements that the company had chalked including been recognized as the Most Innovative Pension Company for 2019 by the Ghana Accountancy and Finance Awards Board. He was emphatic that the company remains committed to its goal of providing pension cover for all Ghanaians especially the over 80% in the informal sector so old age poverty is reduced to the barest minimum.
Taking her turn at the event, Deputy Corporate Affairs Manager at the NPRA, Rosina Akrofi assured the gathering of government’s commitment to protect pension funds and effectively manage corporate trustees. She highlighted that pension funds are ring-fenced by nature and protected from loss should a corporate trustee go bust.
The representatives from Stanchart and Databank, Beverly Frimpong and Florence Addo respectively, also reiterated the security of clients’ fund due to the highly regulated nature of the pension industry. They explained that each partner serves as a check on the other and is ably regulated by the NPRA to avoid cases of fraud, misappropriation of funds and other unfortunate events that will lead to members losing their hard-earned savings.
Clients at the event showed keen interest in the life bonus offer after the company announced that the first payout of 2000 Ghana Cedis had been made to a deceased client’s beneficiary in addition to the total contributions made by the deceased member. Mr. Solomon Larbey of Star Micro Insurance stressed on the importance of the partnership to members and encouraged them to refer as many people as possible to register for the scheme so they can also enjoy the full benefits of the offer.
During the question and answer session, it became apparent that trust issues were high ranking on the concern list of patrons. They emphasized the importance of such events, as their fears of being swindled of their contributions had been effectively allayed.
They were also thankful to PPT for giving them the opportunity to interact with their partners to get a better understanding of how the pension system works. They further stressed on a renewed commitment to their retirement planning goals and expressed interest in such educational activities being held in the various markets as often as possible.